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Friday, January 31, 2014

Where Did That Gmail Go?: Google Engineers Identify & Fix Gmail Bug


Google’s Gmail engineering team recently discovered that some Gmail users experienced an issue where actions such as deleting, reporting spam, starring, archiving, or moving an email to a folder were incorrectly applied to a different message than the one the user was viewing. This resulted in some messages being placed in the user's Trash, Spam, or other folders.  The issue occurred for users who were accessing Gmail for iOS and Gmail in a mobile browser.

Google fixed this issue, but you should check your Spam and Trash folders for any messages that may have been misfiled. Make sure to perform this task by February 14, 2014 (messages are permanently deleted 30 days after they're placed in the Trash).  To refile a message, move it to the Inbox in the same way you would transfer an email to another folder. Not everyone in the Fordham community was affected by this bug. Fordham IT sent an email to all the users who were potentially affected by it. 

If you need assistance with restoring your misfiled emails, please contact IT Customer Care at 718-817-3999. 




Google sent Fordham IT the following email about the bug: 
Dear Google Apps Administrator, 
Important: We discovered an issue that resulted in some of your Google Apps fordham.edu users’ messages being incorrectly placed in their Trash, Spam, or other folders. The issue affected users’ actions only in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline. The issue is now fixed. However, users must take action to re-file these messages in Gmail by February 14, 2014. 
What happened Between January 15 and January 21, 2014, an issue in Gmail caused some actions, such as deleting, reporting spam, starring, archiving, or moving a message to a folder, to be incorrectly applied to a different message than the message the user was viewing. As a result, some messages may be unintentionally located in your users’ Trash or Spam, or other folders. 
Recommended actions We recommend that you advise [affected] users to check their Trash and Spam folders for any items that they did not intend to delete or mark as spam. Users can restore any misfiled messages by moving them back to their Inbox. These messages should be moved from the Trash and Spam folders by February 14, 2014 (messages are permanently deleted 30 days after they’re placed in the Trash). Also, users may find messages in their Inbox that they originally intended for Trash, Spam, or other folders, and will need to move these messages. 
About the issue The cause of the issue was a bug in a software update to Gmail on January 15. Once the issue was reported to the Gmail engineering team, they identified the root cause and issued a fix on January 21, and identified the users whose messages may have been incorrectly placed in Trash or Spam folders. The Gmail engineering team performed an internal review and is implementing a series of measures to address the source of the issue, improve early detection of these types of problems, and help prevent recurrence. 
We sincerely apologize for the disruption to your organization. Google is committed to continually and quickly improving our technology and operations to ensure secure access and avoid service disruptions. 
Sincerely, 
The Google Apps Team

Thursday, January 30, 2014

Join the New Fordhamwifi Network

Fordham IT recently enhanced the security of the wireless networks at the Rose Hill, Lincoln Center, and Westchester campuses by adding new Service Set IDentifiers (SSIDs) to the current list of wireless networks on each individual campus. In order to simplify the SSIDs for all campuses, we have now condensed all SSIDs into one main identifier for all campuses. In other words, the wifi networks on each campus all share the same name and password. This network will use the WiFi Protected Access II (WPA2) protocol and requires a key (password) to encrypt your wireless network traffic.

To access the secure wireless network, simply select the following available wireless network and enter the WPA2 Key when prompted for a password:



Campus
SSID
WPA2 key
All Campuses
Fordhamwifi
Fordhamwifi

The following links contain more information on how to connect to and configure your wireless access:


MAC OSX http://www.ehow.com/how_4810985_use-wpa-wpa-macbook.html


Windows XP/7

http://www.ehow.com/how_8303816_connect-wpa2-network-xp.html
http://www.ehow.com/how_6776930_connect-computer-wirelessly-router.html

Please note the existing unsecured and secured wireless networks, FORDHAMRH, FORDHAMLC and FORDHAM400 and their -S counter parts will remain active and available only until May 1st, 2014.


If you are unable to connect to a WPA2 network, make sure you update all network drivers to the latest versions. If you have any questions or concerns, please contact IT Customer Care at 718-817-3999 or via e-mail to HelpIT@fordham.edu. For the most current information about service-related issues, follow ITCC on Twitter: @FordhamITUpdate.

NAC Login Now Only Once a Month!

Fordham IT is pleased to announce that all devices accessing Fordham public networks will be required to authenticate to the Fordham NAC on the first day of each month, rather than once a week. Compliance scanning, currently performed only on Windows-based devices, will also occur once a month instead of weekly. This change is effective February 1, 2014.

We constantly monitor our network for suspicious activity. When we identify issues, as we have in the past, access to the network will be restricted and the owners of the affected devices will be asked to contact IT Customer Care for assistance.

We ask that all members of the Fordham community be good network and Internet citizens by keeping up to date their antivirus, application/operating system patches and firewalls to protect both themselves and the university community. If you have questions or concerns, please contact IT Customer Care at 718-817-3999 or via email to: HelpIT@fordham.edu. For the most current information about service-related issues, follow ITCC on Twitter: @FordhamITUpdate.

My.Fordham Login Screen Updated

As you may have noticed today, the University’s portal, my.fordham.edu, has a beautiful new look and easier navigation. This is the first of many improvements to the portal that will make your experience of it more intuitive and user-friendly. Below is a screenshot of one of five rotating background images on the login page.

We will continue to keep you posted as updates are rolled out. Please join us in our journey to make the portal a more useful and informative tool. If you have any questions or suggestions, please contact IT Customer Care at 718.817.3999 or via email at HelpIT@fordham.edu. For the most current information about service-related issues, follow ITCC on Twitter: @FordhamITUpdate.