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Thursday, July 31, 2014

Learn IT: Gapps @ Fordham NEW Series Begins August 6

Learn IT
Gapps @ Fordham Series

Diego Gomez, Fordham IT's Messaging Team Lead, 
discusses how Google Apps (Gapps) can make your work life easier.

Wednesday, August 6 2014.
11:00am - 12:00pm
RH - Walsh Family Library - Flom Auditorium

In the new Gapps @ Fordham LearnIT series, we will explore all the Google apps in detail, including Google Drive, Google Calendar, Google Sites, Google Groups and much more.

Join us for this introductory hands-on session where you will

> Learn about the Google applications available at Fordham <
> Discover new features in Google Email, Drive and Calendar <
> Participate in hands-on exercises that will familiarize you with Google Apps <

A Q&A session will follow the demonstration

We look forward to seeing you there.

Can't make it? View the livestream:

This session is recorded for viewing at a later date:

Stay up to date with us on Twitter! @FordhamIT 
Read our blog:

Contact IT Customer Care with any questions: (718) 817-3999 or via email to:

Thursday, July 17, 2014


Imagine posting something useful on the Internet and then watching the number on the page view count escalate from hundreds of views to almost a thousand right before your very eyes.

That’s exactly what happened to ITAC’s Lindsay Karp after she uploaded her presentation “Tools for Tasks: Free Tools for Learning” on Slideshare. The editors at the site featured her presentation on the first page of the site's Education section on June 5:

You might say the presentation went viral in education circles online. Here's why:
  • 787 views in just two days; in about two weeks, 2623 unique users viewed the presentation
  • Featured as a top education search result in Slideshare
  • Pick of the day for June 5 on the British website, Development Processes Group
  • “Tools for Tasks Free Learning” was a top Google search result
Lindsay created "Tools for Tasks" for her presentation at the 2014 Faculty Technology Day. The slide show covers the following tasks and tools:
  • Synchronous and Asynchronous Tools 
  • Screencasts - Jing, Screenr 
  • Video Conference - Google Hangout, Skype Video Call 
  • Presentation Tools - Slideshare, Brainshark 
  • Video Editing / Sharing tools - Keepvid, Tubechop 
  • Polling / Survey Tools - Google Form, Poll Everywhere, Doodle 
  • Backchannel - TodaysMeet, Twitter 

Great going, Lindsay!

Wednesday, July 9, 2014


Katherine S Egan, Executive Director, Strategic Program Office 

Fordham IT has been slow to embrace social media, and it is only in recent months that we have focused on expanding our Twitter follower base. We deactivated @FordhamITupdate on May 31 and have urged followers to go to our new @FordhamIT handle. 

Twitter Is...
In case you’re not familiar with Twitter, Mark Johnson, in the History of Twitter, defines it as “a short burst of inconsequential information” and “a series of chirps from birds.”  But that doesn’t really explain it…

Wikipedia describes Twitter as an “online social networking and micro-blogging service.” According to Twitter itself, “Twitter helps you create and share ideas and information instantly, without barriers.”  

Essentially, Twitter is a way of sending your “followers” (people following your Twitter handle) information about anything in 140 characters or less via a tweet (a very short message). “Hashtags” are used to differentiate the content in a tweet. For example, in tweets about IT-related outages, we use #outageFordhamIT and #resolvedFordhamIT; for events we've used #FacTechDay14 and #LearnIT. Hashtags are used to join a conversation with others on a particular subject, and they can searched to see all the tweets about a particular subject.  

Twitter has grown quickly. Matt Collins from the Guardian calls Twitter a “buzzing conversation hub of the important issues of the day.” In 2007 there were 400,000 tweets per quarter, and by 2008 there were 100 million tweets per quarter! According to Johnson, in January 2013 Twitter was growing by ~460,000 new accounts each day. OK, enough history…  

Twitter & IT
Faculty Technology Day 2014 was our first big public promotion. During the event, several faculty and IT staff joined @FordhamIT in tweeting notable things said by the morning’s speakers, David Pogue (@pogue) and Charles Kinzer, as well as talking points from the afternoon break-out sessions. You can search for #FacTechDay14 on Twitter to see some of the 170+ tweets related to the event. You’ll notice that Dr. Kristen Turner (@MrsT73199, from the Graduate School of Education) tweeted the most, earning her one of the day’s prizes. All in all, it was a successful day! 

As of this writing, @FordhamIT has gained over a 100 followers. We hope to increase that number to over 1000. During the summer and back to school, we will work to attract more followers to our Twitter stream for updates about outages, events, and links to news beyond Fordham IT. 

We also use Twitter to communicate directly to individuals in the University. For example, a Fordham student recently sent us a tweet asking why the right-click function was disabled on the Apple computers at the Electronic Information Center in the Library. To make a long story short, and partly thanks to Twitter, it’s now possible to right click on the mice in question. If we use it strategically, Twitter will be a powerful and positive communication channel for IT within the Fordham community. 

Even so, as Tim Elmore observes in his article, “Will Text Messages Become Obsolete?,” Twitter will stay useful until it’s replaced by another social media channel. Already, that seems to be happening. Instagram and SnapChat are taking over the mobile devices of the younger generation, who prefer image-based communication. As they enter college and then graduate to join the workforce, we need to rethink how we communicate with them! 

Wednesday, July 2, 2014

Email: Managing Efficiency with Etiquette

Alan Cafferkey, Director of Faculty Technology Services

"Too Many Emails" by Ilana Bercovitz from CloudShare Community

Below is an excerpt from Alan's recent Learn IT presentation

Educators and students are highly dependent on email for communication, partly because it's an easy and reliable way to share information and files. But sometimes email feels more like a hindrance than a help. Perhaps that feeling arises because email is often used when other tools might be more suitable. Below are some suggestions for managing email with diplomacy and efficiency.

Synchronous vs. Asynchronous Communication
When you send an email, do you expect an instant reply? Do you feel like you must respond to your inbox emails immediately? If the answer is yes, then your inbox is a To Do list that someone else made for you. Emails are generally an asynchronous form of communication and should not be viewed as synchronous. 

If you need an immediate response, consider alternatives. Maybe you're better off using a text message, Gmail chat (IM), a phone call, or an actual visit to someone's office. You might discover that an in-person visit is the best way to get an immediate response to your questions. 

To Do Lists
Do you keep emails in your inbox to remind yourself to do what's mentioned in those emails? That method can clutter your inbox. An alternative is to use to do list software, such as Simple Task. I unclutter my inbox by letting my correspondents know I'll get back to them, and then I add a reminder about it on my to do list in the app. The email can be filed away--it's gone, but not forgotten.

File Storage
Is your inbox also your storage cloud? Stop! Use a "real" cloud. Google Drive and Fordham's MyFile make it easy to store, organize, and retrieve files when you need to email them again. Dropbox is another cloud storage system that's free and easy to use.

Collaborating with Multiple Authors
My pet peeve: Editing with one or more people a document that's sent around via email. The end result is a long email with multiple revisions. Sometimes people edit the doc without realizing others are also editing it at the same time, and then emails get crossed with new versions. Instead, set up a Google Doc and share it with your coeditors. The document's editing history is preserved and the number of emails in your inbox will be reduced.

Finding a Meeting Time
“Is everyone free at 11am on Tuesday?” Don’t send that. Emails are terrible for scheduling. Use Google Calendar if the people you're scheduling have it enabled. Or, send out a poll, using Google Survey or a Doodle poll. 

Status Reports
Email can be used as an ongoing record to keep your colleagues in the loop about events and tasks. But there are other tools, such as a blog or a wiki, which are designed for such updates. To create a blog, try Google Sites, Blogger, or Wordpress. Wikispaces works well for a wiki.